The development process of airlines needs to have economic and resources to carry out the support of the environment, which a service product quality and safety assurance system is the most important support of this work atmosphere. The service information quality assurance system includes the airline’s Aircraft and Aviation Management in Malaysia and control theory system, also includes the external market environment in the service project quality can promote the system, that these influence the role of the combined force will be huge, enhance the airline service quality promotion system is also the grasp of the aviation business comprehensive development.
Airline service etiquette not only represents corporate services, but also the quality culture of a country, and nowadays, it is increasingly demanding and is receiving more and more attention from airlines. Airline service etiquette refers to the code of conduct that airline staff need to follow when serving passengers during the flight. This professionalism is a must for airline staff and runs through all aspects of airline staff serving passengers in the passenger cabin.
Airline service etiquette strives to bring passengers comfortable and considerate service, reflecting the respect of airline staff for passengers. The combination of aviation service etiquette and the service work of various flight tasks will not only better serve passengers and alleviate their discomfort and fear during the flight, but also enhance the quality of the flight attendants themselves and help to promote the personalisation and quality of flight services, thus improving the service quality of the cabin, the service grade of the airline in the hearts of passengers and the satisfaction of passengers with the airline’s services. This will help the airline to win a good reputation in society, which in turn will attract a large number of customers and improve its economic efficiency. A warm and considerate service will give passengers a sense of home.
The overall quality of the team’s duties is the core strength of the company. Only if the staff have stamina beyond the ordinary, patience, service attitude will be perfect. At the same time, this also makes an invisible promotion for the airline, in exchange for a good social reputation and attracting a large number of customer resources. One point of input and one point of harvest is the true meaning suitable for all walks of life. Improving the internal and external quality of employees requires the investment of human and financial resources of airline enterprises, in exchange for the excellent working ability of airline staff and bringing greater economic benefits to airlines.